HR Shared Services (HRSS) have a dedicated Query team who are the first point of contact for any query.
The Query team can be contacted by phone during the opening hours, Monday to Friday 8.30am to 5.30pm. Contact details for the team can be found on the dedicated HRSS Contact Us Page. The page also allows customers to contact HRSS 24 hours a day, 7 days a week through a Contact Form.
If your query is more complex and requires specialist knowledge from a particular HRSS team, your email will be passed to the relevant team to respond, if you need to contact another HRSS team directly, please use the email address below:
| Team | Email address | Contact for |
|---|---|---|
| Query |
General systems enquiries including access to the Trac recruitment system |
|
|
Administration Assistants |
To request reference requests for existing or ex-employees |
|
|
Business Improvement |
To request new and amends to existing processes |
|
|
Quality (Security Incidents and Service Issues) |
To raise service issues and feedback with regards to the HRSS Recruitment Process |
|
|
Quality (Subject Access Requests (SAR), File Requests and Right to be Forgotten request) |
To request information relating to Freedom of Information (FOI), Subject Access Request (SAR), employee file requests, and Right to be Forgotten requests |
|
|
DH Legacy |
Reference requests, proof of service and pension entitlement queries for former and current employees of certain Primary Care Trusts (PCT) and Strategic Health Authorities (SHA) |
|
|
Job Evaluation |
Job evaluation requests and queries |
HR Administrator Guidance
Other email addresses managed by HRSS
| Team | Email address | Information |
|---|---|---|
| Quality | hrquality@nhsbsa.nhs.uk | Internal use only, used by the Quality team to send feedback. |
| MI | hrmirequest@nhsbsa.nhs.uk | This unmonitored inbox is used for issuing reports to clients |
| Learning Solutions | nhsbsa.hrsskbfeedback@nhsbsa.nhs.uk | This inbox is used for Knowledge Base Feedback |
Query team Contact numbers
The Query team has a dedicated telephone line for each client, the numbers for each client can be found below:
| Organisation | Telephone Number |
|---|---|
| Business Services Authority | 0191 283 8950 |
| Counter Fraud Authority | 0300 330 0739 |
| Health Research Authority | 0300 330 9416 |
| Health Services Safety Investigations Body | 0300 330 0014 |
| NHS England | 0300 330 1369 |
| Graduate Management Training Scheme (GMTS) | 0300 330 1290 |