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Key Performance Indicators (KPI) are agreed time frames between HR Shared Services (HRSS) and NHS Business Services Authority (BSA) as to when tasks will be completed.

The table below will show you the KPIs for each of the recruitment stages. 

 

Recruitment Stage Key Performance Indicator (KPI)
Vacancy Advertised

Within one working day of all authorisers approving the vacancy request.  
 
If further information or amendments are required, you will receive an email detailing the requirements within the one working day time frame.
Shortlisting made available Within one working day of the vacancy closing.
Interviews set up Within one working day of shortlisting being complete and the Interview Gateway being completed by the Lead Shortlister.  
 
Please be aware that interviews must be at least two working days in the future for HRSS to be able to set them up in Trac. Any that are to take place in less than two working days from when the information is provided to HRSS, will be created as ‘offline’ and no invitations will be sent through Trac, instead it will be the responsibility of someone named on the vacancy to contact the candidates. 

Conditional Offer letter sent to successful candidate

Within one working day of receiving all required  offer details.  

Offer details are provided by the Lead Interviewer when moving the candidate to Offer and completing the Offer table in Trac.  
 
The Recruiting Manager (RM) or Lead Interviewer will need to provide the Identity (ID) and Right to Work (RTW) documentation for the candidate prior to the Offer letter being sent.  
 
If there is any information missing, this will be requested by HRSS within the three working days.

References requested

 Within one working day of the Conditional Offer letter being sent to the successful candidate.

Email sent to the Recruiting Manager for confirmation on First Day Reporting information. 

 Two working days after the vacancy is moved into the ‘Ready for Start Date’ stage in Trac. 
 
The vacancy will be moved to this stage once all pre-employment checks are complete. 
First Day Reporting letter and Contract issued to candidate Three working days from confirmation of the Start Date.
Secondment Agreement sent to candidate

Issued within 14 working days of receipt of all relevant data / forms.
Addendum issued to candidate

20 working days from the confirmation of Start Date.
Confirmation of previous NHS service. Within 20 working days of employee’s start date.

 

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