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Once a reference request has been sent, Trac will automatically send emails to chase the request.

If the email bounces back as undeliverable HR Shared Services (HRSS) will remove the email address from Trac and ask the candidate to provide an alternative. 

The table below explains the schedule for chasing references:

Table explaining the schedule for chasing references
Day Action
0 Reference request sent via email
1 No action
2 No action
3 Referee chase 1 email sent
4 No action
5 No action
6

Referee chaser 2 email sent.

An alert is also sent to the Candidate and Recruiting Manager (RM) to make them aware that there has been no response.
7 No action
8 No action
9 Referee chaser 3 email sent
10 an alert email is sent to the Candidate and RM to make them aware that there has been no response.
11 No action
12 Reference chaser 4 email sent. This is the final automated email sent to the referee.
Beyond

No further automated action. 

If HR Shared Services (HRSS) still have not received a response at this point, they will contact the candidate for alternative reference details. 

 

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