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Service Issue

If you have witnessed, experienced or been made aware of a difficulty or concern about the service you have received from HR Shared Services (HRSS) and have been unable to resolve this directly in the first instance you may raise a Service Issue by contacting the HRSS Quality team.

Email hr.feedback@nhsbsa.nhs.uk

 

Once the Quality team receive the request it will be investigated and a response will be given within five working days. The response will contain the outcome and any recommendations or changes that have been made following the investigation.


Complaint

Where you wish to raise a complaint about HRSS, please contact your account manager who will raise the complaint by contacting the HRSS Quality team; complaints can only be raised with HRSS by the client account manager. Once received, the complaint will be investigated and a response will be provided within 10 working days.

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